Effective Date: 24 Jan 2025
At IAAM Training Services (“IAAM,” “we,” “us,” or “our”), we want you to be satisfied with the products and courses you purchase from us. This Refund Policy outlines the terms and conditions governing refunds for physical products (such as books and props) and digital products (including courses). By purchasing from our website or through our authorized channels, you agree to the following terms:
1. Physical Products
1.1 Books and Props
Eligibility: To be eligible for a refund, items must be returned within 7 days of purchase, in their original condition, unused, and in the original packaging (if applicable).
Condition Assessment: Upon receiving the returned product, we will inspect it. If it is found to be damaged, used, or not in its original condition, we reserve the right to deny the refund or issue a partial refund.
Return Process:
- Contact customer support at [info@iaam.in] within 7 days of receipt to initiate a return.
- Please include your order number, details of the product, and the reason for return.
- We will provide instructions for shipping the product back.
The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
Refund Processing: Once your return is approved, a refund will be issued to your original payment method within 7-14 business days.
2. Digital Courses
2.1 14-Day Money-Back Guarantee
We stand behind the quality of our digital courses. If, for any reason, you are not satisfied, we offer a 14-day money-back guarantee on courses only.
Eligibility:
- Refund requests must be made within 14 days of the original purchase date.
- You must provide a valid reason for dissatisfaction to help us improve our offerings.
Exclusions:
- No refunds will be provided after 14 days from the purchase date.
- The 14-day money-back guarantee does not apply to physical products, training props, books, or any other service or product offered by IAAM.
Refund Process:
- Email [info@iaam.in] within 14 days of purchase with your order number and reason for requesting a refund.
- We may request additional information or feedback to help us understand how we can improve.
- Once approved, your refund will be processed within 7-14 business days to the original payment method.
3. General Terms
3.1 Exchanges
We currently do not offer direct exchanges. If you received a damaged or defective product, please contact us at [info@iaam.in] for assistance.
3.2 Non-Refundable Items
- Any item not returned in its original condition, or any product returned more than 14 days after delivery without prior approval, will not be eligible for a refund.
- Customized or special-order items may not be refundable. Please check the specific product details before purchasing.
3.3 Payment Disputes
If you file a dispute with your bank or credit card company before contacting us about your refund, we reserve the right to close the dispute according to our policies. We recommend contacting us first to resolve any issue directly.
4. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our products, services, or legal obligations. The “Effective Date” at the top of this policy indicates when it was last revised. Your continued use of our site or services after any changes to this Refund Policy constitutes your acceptance of the updated terms.
5. Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a return or refund request, please contact us at info@iaam.in.